1.      Commit to quality service. Everyone in our company needs to be devoted to creating a positive experience for the customer. We always try to go above and beyond customer expectations.

2.      Know your products. Conveying knowledge about our products and services help us winning a customer's trust and confidence. We try our best to anticipate the types of questions customers will ask.

3.      Know your customers. We always try to learn everything  about our customers so we can tailor our service approach to their needs and buying habits.

4.      Respect for Customer.  We always treat people with courtesy and respect whether it's by email, phone, written correspondence, or face-to-face meeting.

5.      Don't leave customers hanging. Repairs, call backs and emails need to be    handled with a sense of urgency. We gives customer immediate resolution. Our research shows that 100 percent of customer’s satisfaction.

6.      Customer promise. We always provide what we promise to our customer.

7.      Focus on making customers, not making sales. We always focus on making customers, not making sales and we always treat every customer as a special customer. We do our best to deliver the products as soon as possible.

8.      Make it easy to buy. The buying experience in our store and on your Web site or through our catalogue always be as easy as possible. We explain our products  in a very simple language.